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Hi, I'm Grace Lacap
Client Service Manager
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I like being able to lead my team knowing that we can build the bridge between client needs and our services.

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About me
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About me

In my role at My Visa Source, I oversee the intake team and occasionally take calls myself to speak directly with our clients. Both of my parents are Filipino. Coming from a different country and immigrating to Canada myself, I can relate to our clients when they call and are looking for answers.

I have over a decade of management skills and experience, complemented by a post-graduate certificate in Customer Service. Furthermore, I've undertaken numerous Customer Service courses from Fortune 500 companies to continuously enhance my expertise.

My Hobbies

Outside work, I like skating, rollerblading, and watching movies.

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#Favourite Movie
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#Favourite Restaurant in Toronto
Comal y Canela
#Favourite thing to do in Canada
Experience all the seasons. Not everyone gets to have a little cold and hot.